阿祖玛尔酒店-住客评论

Guest（家庭旅游） 2025-05-01
If you're looking for a relaxing place, I highly recommend this! Nature, calm, and tranquility. I'll probably be back soon.
酒店回复：
Thank you, we appreciate your feedback!!
Guest（情侣） 2025-05-01
They sent the waiver/agreement via email the same day as check-in, I had to send my drivers license photo and sign the check-in agreement. Still never received a code to unlock our room 2 hours after check-in time. I had to call and ask for our code to our room because we were locked out. Turned shower on and water started leaking out of faucet and handles during shower.. more water leaking than coming out of shower head. Duvet top cover has stains. Upon opening the bed covers, we found hairs and sheets felt extremely rough almost sandy. Front door window has no cover, you can see everything from the outside, had to make shift cover front door window with a towel. Bottom dresser drawer has long screws sticking out, dangerous and cannot use. Not what I expected for almost $500/night.
酒店回复：
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the issues you encountered during your stay.Your comments are incredibly valuable, and we appreciate your honest critique. We hope you'll consider giving us another chance in the future to provide the level of service and comfort that we strive for. We would love the opportunity to welcome you back and show you the improvements we've made.
Guest（情侣） 2025-05-01
It’s a small place with very nice areas to sit by the water, and the rooms are decent. However, the doors have see through windows and there isn’t any curtain, and front desk didn’t have anything to provide when asked to. Walls are thin and other guests can be heard easily but luckily the neighbors were quiet. The water pressure in the shower and bathtubs is extremely low so you won’t feel clean in the shower and the bath will take extremely long to fill. Check in time was 4pm earliest which is quite late, and checkout time was 11am which is too early when you only checked in at 4pm. There is an easy self check in process where they message you the code to your room door however they didn’t message me the code to my door so I had to ask them for it. They have lounge chairs by the water, hammocks, have a small dock and paddleboards / kayaks you can use. The rooms have a microwave, minifridge / freezer, coffee maker, dresser, table, tv, AC/heat unit that is easily controlled via remote. They need to add curtains or blinds to doors and improve the water pressure, make checkout time later, and ensure guests have received their room code on check in day.
酒店回复：
Thank you for your feedback. We are working to resolve the issues mentioned and we truly hope to provide a better experience next time. Have a good day!
Guest（情侣） 2025-02-01
Out dated. Black molded in showers and ceiling. Patio filthy. Toilet paper holder broke. Sink in king suite is size of a camper sink. Pics online are nothing like it is in person. Not even the hammocks. Dryer broke. But location is amazing. Sadly we left after one night of our 3 night stay
酒店回复：
Hello Farrah,We're sorry you did not enjoy your stay. You brought these issues to our attention in the office and we have worked to correct them. Thank you and have a great day!

阿祖玛尔酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+1-305-4510337 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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阿祖玛尔酒店地址：佛罗里达州 · 基拉戈 · · 104300 Overseas Highway

阿祖玛尔酒店 ◎ Azul del Mar
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阿祖玛尔酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-05-01

Guest（情侣） 2025-05-01

Guest（情侣） 2025-05-01

Guest（情侣） 2025-02-01

客户评价由实住客人提供的真实点评